Privacy Policy

We may use information to:

• respond to inquiries and contact form submissions;
• schedule consultations and communicate with you;
• evaluate project fit, scope, pricing, and service needs;
• prepare proposals, invoices, order forms, statements of work, and service documents;
• provide AI integration, automation, software development, hosting, maintenance, support, and related services;
• configure, operate, troubleshoot, secure, and improve customer systems and AI agent environments;
• process payments and manage billing;
• maintain business records;
• improve our website, services, workflows, and customer experience;
• detect, prevent, and respond to security incidents, abuse, fraud, or unauthorized activity;
• comply with legal, tax, accounting, contractual, and regulatory obligations;
• enforce our contracts, terms, policies, and legal rights.

We do not use customer confidential information or customer project data to publicly identify a customer or disclose customer-specific details unless the customer has approved that use or the information is already public.

Some services may involve configuring or operating AI agents, AI models, automation tools, APIs, cloud environments, messaging platforms, databases, or other third-party systems.

Depending on the project, customer-provided data, prompts, files, logs, messages, business information, and outputs may be processed by systems used to provide the services. These systems may include cloud hosting providers, AI model providers, API providers, communication platforms, automation tools, databases, monitoring tools, and other service providers.

Customers are responsible for ensuring that they have the rights, permissions, notices, consents, and legal bases needed to provide data to Evolution AI and to connect third-party accounts, systems, platforms, and data sources to any AI or automation system.

Unless separately agreed in writing, customers must not provide or connect sensitive, regulated, or high-risk data, including protected health information, payment card data, children's data, government identifiers, biometric data, financial account credentials, employment records, criminal history data, or data subject to HIPAA, GLBA, PCI DSS, COPPA, FERPA, GDPR, UK GDPR, California privacy laws, or similar laws.

If a customer requires a data processing agreement, business associate agreement, security addendum, privacy review, or other compliance-specific terms, the customer must request that before providing regulated or sensitive data.

We may share information with:

• service providers, contractors, and vendors who help us operate our business and provide services;
• cloud hosting, infrastructure, database, monitoring, and security providers;
• AI model providers, API providers, automation platforms, and messaging tools used for customer projects;
• payment processors and billing providers;
• scheduling, CRM, analytics, communication, and support tools;
• professional advisors, such as attorneys, accountants, consultants, or insurers;
• government authorities, courts, regulators, or other parties when required by law or necessary to protect rights, safety, or security;
• parties involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

We do not sell personal information in the traditional sense. We also do not intentionally share personal information for cross-context behavioral advertising unless we provide any notices and choices required by applicable law.

Our website may use cookies, analytics tools, security tools, logs, pixels, or similar technologies to operate the website, protect against abuse, understand usage, improve performance, and support marketing or business analytics.

You may be able to limit cookies through your browser settings. Some website features may not function properly if cookies or similar technologies are disabled.

If we add analytics, advertising pixels, retargeting tools, or similar technologies that require additional notices or choices, we will update this Privacy Policy or provide appropriate notices where required.

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business records, comply with legal and accounting obligations, resolve disputes, enforce agreements, and protect our rights.

For customer service environments, agent workspaces, logs, configurations, backups, and project data, retention may also be governed by the applicable customer agreement, order form, invoice, statement of work, or service terms.

When information is no longer needed, we may delete, anonymize, or archive it, subject to legal, contractual, technical, backup, and operational requirements.

We use commercially reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no website, cloud system, network, AI system, email system, or third-party service can be guaranteed to be completely secure. Customers should avoid sending unnecessary sensitive information and should use least-privilege access, strong passwords, multi-factor authentication, and appropriate internal safeguards for connected systems.

Depending on where you live and the laws that apply, you may have rights to request access, correction, deletion, portability, restriction, objection, or other actions regarding personal information.

To make a privacy request, please contact us through the contact form available on our website or through any contact email we publish on our website or provide in writing.

We may need to verify your identity and authority before responding to a request. Some information may be exempt from deletion or access requests where retention is required or permitted by law, contract, security, fraud prevention, dispute resolution, accounting, tax, or legitimate business needs.

Evolution AI is based in Florida, United States. If you access our website or services from outside the United States, you understand that information may be processed in the United States or other countries where we or our service providers operate.

Those countries may have data protection laws different from the laws in your location. Where required, customers and Evolution AI should enter into appropriate data protection terms before transferring or processing regulated personal data across borders.

Our website and services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Customers must not provide children's data to Evolution AI or connect systems containing children's data unless Evolution AI has expressly agreed in writing and all required legal safeguards are in place.

Our website or services may link to or integrate with third-party websites, tools, APIs, platforms, AI model providers, payment processors, scheduling tools, communication platforms, or other services.

We are not responsible for the privacy practices, security, content, terms, or policies of third-party services. Customers and website visitors should review the applicable third-party terms and privacy policies before using those services.

If we process personal information on behalf of a business customer as part of a customer project, we generally process that information according to the customer's instructions and the applicable agreement with that customer.

If you are an end user, employee, contractor, lead, customer, or other individual associated with one of our business customers, please contact that business customer first regarding privacy requests related to data they control.

We may update this Privacy Policy from time to time. The “Last Updated” date above indicates when this Privacy Policy was last revised.

Updated versions may be posted on our website. Your continued use of the website or services after an updated Privacy Policy is posted means you acknowledge the updated Privacy Policy.

Questions or requests about this Privacy Policy may be sent through the contact form available on our website or through any contact email we publish on our website or provide in writing.